Careers at Marketplace Chaplains

Marketing Manager

Position Summary

Reporting to the Chief Marketing Officer, this position is central to the daily functions of the Marketing team, ensuring critical projects are executed on time and with excellence.  The ideal candidate will have sharp attention to detail, outstanding organizational abilities, and the capability to manage multiple priorities and deadlines in a dynamic, fast-paced environment.

Expectations/Skills

The ideal candidate will excel at managing, collaborating, and communicating effectively with marketing team members, external contractors, strategic alliances, and vendors to ensure seamless project execution. Skills needed, but not limited to: digital marketing, social media, website, content creation, graphic design, brand standards, conference and trade show logistics, and collateral management.

Essential Functions and Responsibilities

1. Upholds the Mission, Vision, and Core Values of Marketplace Chaplains in day-to-day activities.
2. Offers executive-level support to the Chief Marketing Officer and the Marketing Team, ensuring the management of time-sensitive and confidential matters while addressing project requirements and resolving issues effectively.
3. Organizes and coordinates departmental meetings by preparing agendas, arranging logistics, and managing vendor interactions as needed.
4. Supports creative staff and any third-party vendors in developing marketing collateral, managing social media initiatives, and contributing to content creation to align with the organization’s branding and mission.
5. Streamlines team operations by managing communications, drafting essential documents, reviewing data, and maintaining accurate calendars.
6. Coordinates and performs a range of staff and/or operational support activities for the team/department; serves as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational needs.
7. Organizes, maintains, and helps distribute all marketing and ops-related collateral assets including displays, longevity coins, brochures, etc.
8. Composes and edits correspondence and/or memoranda from dictation, verbal direction, or from knowledge of established policies;
9. Schedules and coordinates meetings, events, interviews, appointments, and/or other similar activities for supervisors, which may include coordinating travel and lodging arrangements.
10. Prepares or assists with the preparation of scheduled and/or ad hoc statistical and narrative reports; performs basic information gathering, market trends and analysis and/or forecasting, as specifically directed.
11. Establishes, maintains, and updates files, databases, records, and/or other documents; develops and maintains data, and performs routine analyses and calculations in the processing of data for recurring internal reports.
12. Fulfills requisitions for supplies, printing, maintenance, and other services.
13. Performs miscellaneous job-related duties as assigned.
14. Must comply with assigned work schedule with minimal attendance disruptions.

Requirements

1. Bachelor’s degree in Marketing, Project Management, Graphic Design, Communications, Business, or a related field.
2. 1 – 3+ years of administration experience supporting marketing, sales, or content teams with a track record of overseeing projects from inception to completion.
3. Strong decision-making skills, high analytical thinking, and effective contingency planning to address challenges.
4. A proactive mindset focused on optimizing workflows and enhancing efficiency.
5. Demonstrated excellent oral, written and design communication skills to communicate and interact effectively with leadership, colleagues, chaplains, employees, and visitors.
6. Demonstrated skill in working independently and with teams. Skill in completing assignments with minimal supervision and/or direction. Skilled in project management, strategic, analytical, and critical thinking. Demonstrated skill in time management to complete assignments accurately in a timely manner with occasional interruptions and competing priorities. Must be able to adjust priorities quickly, multitask and have excellent organizational skills.
7. Demonstrated skill in analyzing information to define and follow up on problems or objectives. Ability to identify solutions and independently act toward solving problems. Demonstrated skill in interpreting and applying policy and procedures related to the position.
8. Demonstrated computer proficiency using Microsoft Office (Word, Excel, Access) or other equivalent software, the internet, email messaging, and web-based software applications. Demonstrated skill in developing spreadsheets and databases. Ability to understand and learn new on-line programs.
9. Skilled in MS Office Suite Programs and other Graphic Design software.
10. Familiarity with social media including LinkedIn and other omni-channel Marketing and Media platforms.
11. Should supply examples of past campaigns and creative work/graphic designs.

Work Environment

This position operates in a professional air-conditioned office environment with exposure to fluorescent and LED lighting as well as VDT illumination. Noise levels are low to moderate.

This role is not generally eligible for remote work, telecommuting, virtual or home-based work.

Conditions of Employment

Must pass a pre-employment background check.

Physical Demands

• Ability to lift and carry up to 20 lbs. at a time.
• Ability to sit for long periods, sometimes up to 3 ½ hours at a time.
• Ability to make repetitive substantial movements (motions) of the wrists, hands, arms and/or fingers.
• Ability to communicate in written or verbal modalities to serve the internal and external customers.
• Ability to stoop, kneel, bend, walk, stand, and move about intermittently throughout the day to retrieve documents and collaborate with others.

Executive Director of Operations (NY/New England)

Position Summary

The Executive Director of Operations (EDO) is the frontline leader and oversees the work of the regional chaplain team; has oversight responsibility for the successful operation of the assigned region, including but not limited to service delivery, and direct client service. Ensures the highest standard of services are delivered and maintained as well as goal planning, development, implementation, directing and monitoring of the programs offered and maintaining strategic relationships.

Essential Functions and Responsibilities

• Upholds the Mission, Vision, and Core Values of Marketplace Chaplains in day-to-day
• Provides direction to the region’s chaplain team. Develops and reviews key performance indicators, metrics and reports to devise solutions or improvements. Makes quality decisions to advance the business and ensure the fiscal health of the organization.
• Partners in a unified national operations team with other EDOs and EVPs to plan and develop strategic ministry initiatives, ensure best practices are standardized among regions in the delivery of quality client service and the MCHAP mission and ministry.
• Exhibits spiritual, emotional, and social well-being. Confident in establishing and maintaining caring- effective relationships with all levels of company leadership and clients.
• Oversees chaplain team(s); manages company relationships and ensures development of chaplain teams. Provides tools, resources, and training to support the team. Leads regional chaplain team(s) to provide the full range of chaplain care as described in the scope of
• Collaborates in the hiring, recruitment, administration, evaluation, and development of regional Initiates strategic employee care solutions with the company leadership. Ability to forecast recruiting needs ahead of growth trends.
• Ensures development of chaplain teams through mentoring and
• Works closely with business development & marketing to develop and maintain ongoing network of prospective client contacts by seeking regular input from various sources.
• Keeps key operations personnel informed on prospective companies; engages in timely dialogue regarding chaplain team availability, potential program start dates, etc.
• Schedules service proposal meetings and maintains regular, routine communications with clients and potential clients through email, correspondence, phone calls, or meetings.
• Develops, or oversees the generation of periodic regional service reports, compiles summary data for executive leadership Uses data to inform business tactics to ensure continued growth and development for the organization.
• Establishes and implements short-and long-range organizational goals, objectives, strategic plans, policies, and standardized operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for Ensures the development, implementation and compliance of organizational policies and procedures.
• Performs miscellaneous job-related duties as

Supervisory Responsibilities

Supervises assigned regional chaplain team.

Requirements

1. Bachelor’s degree in business or related discipline; 7 years of directly related experience in a nonprofit or faith-based organization; 5 years’ experience in a leadership role overseeing client Experience in developing profitable strategies and implementing a vision.
2. Knowledge of Digital Care Platform (DCP) and/or CRM systems to manage client relations, service delivery, and conduct Strong analytical skills to identify trends and patterns.
3. Demonstrated ability to interact professionally with diplomacy, patience, and courtesy with diverse groups; ability to establish and maintain effective and cooperative working relationships while providing exceptional customer service. Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues. Skills and knowledge to provide strategic guidance and counsel in the assessment and development of existing and/or proposed practices and systems.
4. Demonstrated excellent oral and written communication skills to communicate and interact effectively with leadership, colleagues, chaplains, employees, clients, and visitors. Demonstrated experience in a fast paced, high-volume environment. Effective communications skills to develop and deliver employee training programs.
5. Demonstrated skill in working independently and completing assignments with minimal supervision. Must effectively prioritize assignments to complete work in a timely and accurate manner under pressure of deadlines, and with frequent interruptions and competing Must be able to adjust priorities quickly, multitask and have excellent organizational skills.
6. Demonstrated skill in analyzing information to define and follow up on issues or Ability to identify solutions and solve problems.
7. Demonstrated computer proficiency using Digital Care Platform (DCP), CRM systems, Google Suites, Microsoft Office/365, or other equivalent software, internet, email messaging, and web- based software applications.
8. Must have active state driver’s license and state minimum auto insurance (state(s) where servicing clients).

Preferred Qualification

Master’s degree or MBA

Work Environment

This position operates in a professional air-conditioned office environment with exposure to fluorescent and LED lighting as well as VDT illumination. Noise levels are low to moderate. This is a field position and requires frequent travel.

Conditions of Employment

Must pass a pre-employment background check.

Physical Demands

·         Ability to lift and carry up to 15 lbs. at a time.

·         Ability to sit for long periods, sometimes up to 3 ½ hours at a time.

·         Ability to make repetitive substantial movements (motions) of the wrists, hands, and/or fingers.

·         Ability to communicate in written or verbal modalities to serve the internal and external customer.

·         Ability to walk up and down stairs, walk varying distances.

·         Ability to stoop, kneel, bend, walk, stand, hear, talk, and move about intermittently throughout the day to retrieve documents and collaborate with others.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Executive Director of Expansion (DFW/Houston/Austin/San Antonio/Denver/Oklahoma City)

Position Summary

Based in Dallas-Fort Worth, the Executive Director of Expansion is responsible for strategic planning for business growth and development for the organization. Contributes to company marketing and growth strategies. Responsible for driving increased sales including networking, prospecting, speaking engagements, sales presentations, follow-up, closure, maintenance of sales data systems and appropriate handoff to operations for successful Chaplain Care ministry. Conducts market research and generates sales analytics to report organizational growth.

Essential Functions and Responsibilities

• Upholds the Mission, Vision, and Core Values of Marketplace Chaplains in day-to-day activities.
• Provides direction and development to staff. Develops and reviews key performance indicators, metrics, and reports to devise solutions or improvements.
• Makes quality decisions to advance the business and ensure the fiscal health of the organization.
• Works to define prospective companies by country, division, and target cities. Provides tools, resources, and training to support the team. Develops and updates the platform of information needed for client acquisition, background information and hand-off to operations.
• Maintains an ongoing network of client contacts by seeking regular input from all available sources (staff, clients, friends of the ministry, network groups, strategic affiliates, media stories, etc.) Schedules service proposal meetings and secures all prospective company information necessary to complete service proposal and letter of agreements. Maintains regular, routine communications with clients and potential clients through email, correspondence, phone calls, or meetings.
• Develops and maintains meaningful relationships with client leadership.
• Represents Marketplace Chaplains within the zones of operation, as appropriate, through speaking engagements, media interviews, trade shows, etc.
• Maintains awareness of new laws, regulations, and contract trends to determine the potential impact on the business. Audits existing contracts and oversees contract modifications.
• Oversees the process of determining the priorities, projects, and future directions of the organization’s business development and sales functions. Provides guidance and counsel in the examination and definition of objectives for existing and/or proposed business plans.
• Establishes and implements short- and long-range regional goals, objectives, strategic plans, budgets; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement. Ensures the implementation and compliance of organizational policies and procedures.
• Participates in the conveyance of client reports.
• Performs miscellaneous job-related duties as assigned.

Requirements

1. Bachelor’s degree or in business, marketing, or related discipline; 5 years of directly related experience in a nonprofit or faith-based organization; 3 years experience in a role overseeing business development, sales, marketing, or any combination.
2. Experience in developing profitable strategies and implementing vision.
3. Knowledge of current trends and developments in business development, marketing, client relationships, and sales. Knowledge and understanding of federal and state regulations associated with services provided.
4. Knowledge of Digital Care Platform (DCP) and/or CRM systems to manage the sales process, forecasting sales, prepare budgets, conducting analyses. Strong analytical skills to identify trends and sales patterns
5. Demonstrated ability to interact professionally with diplomacy, patience, and courtesy with diverse groups; ability to establish and maintain effective and cooperative working relationships while providing exceptional customer service. Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues. Skills and knowledge to provide strategic guidance and counsel in the assessment and development of existing and/or proposed practices and systems.
6. Demonstrated excellent oral and written communication skills to communicate and interact effectively with leadership, colleagues, chaplains, employees, and visitors. Demonstrated experience in a fast paced, high-volume environment.
7. Demonstrated skill in working independently and completing assignments with minimal supervision. Must effectively prioritize assignments to complete work in a timely and accurate manner under pressure of deadlines, and with frequent interruptions and competing priorities. Must be able to adjust priorities quickly, multitask and have excellent organizational skills.
8. Demonstrated skill in analyzing information to define and follow up on issues or objectives. Ability to identify solutions and solve problems.
9. Demonstrated computer proficiency using Digital Care Platform (DCP), CRM systems, Google Suites, Microsoft Office/365, or other equivalent software, internet, email messaging, and web-based software applications.
10. Must have active state driver’s license and state minimum auto insurance (state(s) where servicing clients).

 Preferred Qualification

Master’s degree or MBA

Work Environment

This position operates in a professional air-conditioned office environment with exposure to fluorescent and LED lighting as well as VDT illumination. Noise levels are low to moderate. This position may require up to 50% travel, which can contribute to differing environmental changes such as exposure to differing temperature extremes, noise levels, and exposure to varying light.

Conditions of Employment

Must pass a pre-employment background check.

 Physical Demands

• Ability to sit for long periods, sometimes up to 3 ½ hours at a time or longer if traveling.
• Ability to make repetitive substantial movements (motions) of the wrists, hands, arms, and/or fingers.
• Ability to communicate in written or verbal modalities to serve internal and external customers.
• Ability to stoop, kneel, bend, walk, stand, and move about intermittently throughout the day to retrieve documents and collaborate with others.
• Ability to walk up and down stairs, walk varying distances.
• Ability to travel by car or plane as required by business demands.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.