Careers at Marketplace Chaplains

Region Administrator

Position Summary
The Region Analyst position is a full-time position. This position will support multiple field leaders and will report directly to the Director of Operations. This position is in-office and located in the Marketplace Chaplains’ National Care Center in Plano, Texas.

Essential Functions and Responsibilities
1. Customer Account Management
• Working in tandem with field leaders, responsible for E2E client account management in client relationship management software including company information, contacts, billing and fee information, company demographics, strategic care plans, Chaplain information and all supporting documentation and files.
• Responsible for initiating and managing the E2E billing process for client companies. Leads billing issue resolution with Accounting, field leaders and Executive Vice Presidents.
• Prepare monthly Company Employee Care Reviews/Reports for Division field leaders.
• Prepare custom company reports for a select set of strategic companies.

2. Region Field Leader Support
• Provide direct support to the Region Executive Vice President and field leaders.
• Problem solving, project planning, and development and execution of stated goals and objectives.
• Provide Tier 1 business and technology support for Field Leaders on job-related tasks, applications, and processes with a sense of urgency and within the agreed Service Level Agreement.
• Prepare scheduled and/or ad hoc statistical and narrative reports; performs basic information gathering and analysis and/or forecasting, as specifically directed.
• Prepare standard Region and Division KPI’s and metrics reports.
• Administrative support for the field recruiting process.
• Prepare and present business information, resources and critical updates on Region Meetings.
• Manage cross-regional initiatives and special projects as needed.
• Conduct Admin-related training for new field leaders and task-related continuing education for existing field leaders
• Responsible for coordinating assistance for field leaders from the appropriate National Care Center Headquarters Department.
Requirements
• Bachelor’s degree or equivalent experience.
• Proficiency in Microsoft Office Suite.
• Intermediate – Advanced proficiency in Excel.
• Proficiency in database concepts, systems and software.
• Adaptable to agile systems.
• Demonstrated ability to interact professionally with diplomacy, patience, and courtesy with diverse groups.
• Demonstrated skill to establish and maintain effective, cooperative, and collaborative working relationships while providing exceptional customer service.
• Demonstrated excellent oral and written communication skills to communicate and interact effectively with leadership, colleagues, chaplains, employees, and visitors.
• Demonstrated experience in a fast-paced, high-volume environment.
• Demonstrated skill in working independently and with teams.
• Demonstrated skill in completing assignments with minimal supervision and/or direction.
• Demonstrated skill in analyzing information to define and follow up on problems or objectives.
• Ability to identify solutions and independently act toward solving problems.
• Demonstrated skill in interpreting and applying processes and procedures.
• Demonstrated skill in project management, strategic, analytical, and critical thinking.
• Demonstrated skill in time management to complete assignments accurately in a timely manner with interruptions and competing priorities.
• Must be able to adjust priorities quickly, multitask and have excellent organizational skills.
• High attention to detail and organization.
• High Emotional Intelligence.
• Preferred experience in Microsoft Dynamics 365 CRM.
• Preferred experience in Workday.
• Preferred experience with Data visualization tools (e.g., PowerBI).

Work Environment
This position operates in a professional air-conditioned office environment with exposure to fluorescent and LED lighting as well as VDT illumination. Noise levels are low to moderate.
Conditions of Employment
Must pass a pre-employment background check.
This role is not eligible for remote work, telecommuting, virtual or home-based work.

Physical Demands
• Ability to lift and carry up to 20 lbs. at a time.
• Ability to sit for long periods, sometimes up to 3 ½ hours at a time.
• Ability to make repetitive substantial movements (motions) of the wrists, hands, arms and/or fingers.
• Ability to communicate in written or verbal modalities to serve the internal and external customer.
• Ability to stoop, kneel, bend, walk, stand, hear, talk, and move about intermittently throughout the day to retrieve documents and collaborate with others.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regional Recruiter

Position Summary
The Recruiter will coordinate with leadership and management to identify candidates to fill staffing needs (current and future). The Recruiter will research, develop, and implement effective short/long-term recruiting and staffing strategies to attract a diverse pool of qualified and capable talent for the organization. Performs functions related to interviewing staff, hiring, onboarding, and orienting new hires in accordance with company policies and practices.

Essential Functions and Responsibilities
• Upholds the Mission, Vision, and Core Values of Marketplace Chaplains in day-to-day activities.
• Collaborates with leadership to identify staffing and hiring needs.
• Develops a regional recruitment strategy to meet current and future staffing needs.
• Identifies and implements a variety of efficient and effective recruiting methods based on the available role, industry standards, and the needs of MCHAP.
• Develops external relationships with key sources of qualified applicants for Marketplace Chaplains current and future openings (i.e. approved schools, universities, seminaries, denominations, etc.)
• Utilizes Chaplain Referral process to identify qualified candidates for hire.
• Maintains knowledge of recruitment requirements when posting jobs on job boards. Reviews postings before publication.
• Coordinates all phases of the recruitment process including creating and posting open jobs, candidate sourcing and screening, scheduling, and conducting interviews, initiating background and reference checks; may make offers of employment.
• Oversees preparation of interview questions and other hiring and selection materials.
• Assists with the interview process, attending and conducting interviews with leadership.
• Supports the recruiting process flow in the Recruiting system by creating job requisitions, sending applications, and ensuring the timely movement of candidates through the system.
• Provides timely Field Leader and Candidate support throughout the overall process including enablement of new field leaders in the E2E recruiting process and use of systems and tools.
• Creates or generates periodic reports, metrics, or summary data related to recruitment and hiring activities. Ensures compliance with federal, state, and local employment laws and regulations, and company policies.
• Attends and participates in college job fairs and recruiting sessions. Ensures records are maintained in accordance with generally accepted standards.
• Performs miscellaneous job-related duties as assigned.
• Must comply with assigned work schedule with minimal attendance disruptions.
Requirements
1. Bachelor’s degree in human resources, business, or related discipline; or a minimum of 7 years’ experience directly related to the duties and responsibilities specified.
2. Approved Seminary education and/or degree preferred.
3. Knowledge of relevant laws, regulations, policies, and guidelines associated with employment law, employer regulatory requirements, human resources management. Knowledge of federal and state
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laws and agencies, such as Equal Employment Opportunity Commission (EEOC), Employment Eligibility Verification – USCIS, Fair Credit Reporting Act (FCRA) and similar employment regulations. 4. Demonstrated ability to maintain confidentiality of information and records. Demonstrated ability to set up and maintain filing/records systems. Ability to interpret and apply federal, and state regulations.
5. Demonstrated ability to interact professionally with diplomacy, patience, and courtesy with diverse groups; ability to establish and maintain effective and cooperative working relationships while providing exceptional customer service. Ability to make decisions and judgments on sensitive, confidential issues.
6. Demonstrated excellent oral and written communication skills to communicate and interact effectively with leadership, employees, applicants, candidates, and visitors. Demonstrated experience in a fast paced, high-volume environment.
7. Demonstrated skill in working independently and completing assignments with minimal supervision. Must effectively prioritize assignments to complete work in a timely and accurate manner under pressure of deadlines, and with frequent interruptions and competing priorities. Must be able to adjust priorities quickly, multitask and have excellent organizational skills.
8. Demonstrated skill in analyzing information to define and follow up on issues or objectives. Ability to identify solutions and solve problems.
9. Demonstrated computer proficiency using E-Verify, Microsoft Office/365, Workday, or other equivalent software, internet, email messaging, and web-based software applications.

Supervisory Responsibilities
None
Preferred Qualification
Demonstrated experience with Workday Recruiting Functionality.
Approved Seminary education and/or degree preferred.
Bilingual Spanish preferred.

Work Environment
This position operates in a professional air-conditioned office environment with exposure to fluorescent and LED lighting as well as VDT illumination. Noise levels are low to moderate.
Conditions of Employment
Candidate must pass a pre-employment background check.
This role is eligible for remote work, telecommuting, virtual or home-based work in strategically based US Regions.
Physical Demands
• Ability to lift and carry up to 15 lbs. at a time.
• Ability to sit for long periods, sometimes up to 3 ½ hours at a time.
• Ability to make repetitive substantial movements (motions) of the wrists, hands, arms, and/or fingers.
• Ability to communicate in written or verbal modalities to serve the internal and external customers.
• Ability to stoop, kneel, bend, walk, stand, and move about intermittently throughout the day to retrieve documents and collaborate with others.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
I have read and understand the job requirements, responsibilities

Executive Director of Expansion (DFW/Houston/Austin/San Antonio/Denver/Oklahoma City)

Position Summary

Based in Dallas-Fort Worth, the Executive Director of Expansion is responsible for strategic planning for business growth and development for the organization. Contributes to company marketing and growth strategies. Responsible for driving increased sales including networking, prospecting, speaking engagements, sales presentations, follow-up, closure, maintenance of sales data systems and appropriate handoff to operations for successful Chaplain Care ministry. Conducts market research and generates sales analytics to report organizational growth.

Essential Functions and Responsibilities

• Upholds the Mission, Vision, and Core Values of Marketplace Chaplains in day-to-day activities.
• Provides direction and development to staff. Develops and reviews key performance indicators, metrics, and reports to devise solutions or improvements.
• Makes quality decisions to advance the business and ensure the fiscal health of the organization.
• Works to define prospective companies by country, division, and target cities. Provides tools, resources, and training to support the team. Develops and updates the platform of information needed for client acquisition, background information and hand-off to operations.
• Maintains an ongoing network of client contacts by seeking regular input from all available sources (staff, clients, friends of the ministry, network groups, strategic affiliates, media stories, etc.) Schedules service proposal meetings and secures all prospective company information necessary to complete service proposal and letter of agreements. Maintains regular, routine communications with clients and potential clients through email, correspondence, phone calls, or meetings.
• Develops and maintains meaningful relationships with client leadership.
• Represents Marketplace Chaplains within the zones of operation, as appropriate, through speaking engagements, media interviews, trade shows, etc.
• Maintains awareness of new laws, regulations, and contract trends to determine the potential impact on the business. Audits existing contracts and oversees contract modifications.
• Oversees the process of determining the priorities, projects, and future directions of the organization’s business development and sales functions. Provides guidance and counsel in the examination and definition of objectives for existing and/or proposed business plans.
• Establishes and implements short- and long-range regional goals, objectives, strategic plans, budgets; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement. Ensures the implementation and compliance of organizational policies and procedures.
• Participates in the conveyance of client reports.
• Performs miscellaneous job-related duties as assigned.

Requirements

1. Bachelor’s degree or in business, marketing, or related discipline; 5 years of directly related experience in a nonprofit or faith-based organization; 3 years experience in a role overseeing business development, sales, marketing, or any combination.
2. Experience in developing profitable strategies and implementing vision.
3. Knowledge of current trends and developments in business development, marketing, client relationships, and sales. Knowledge and understanding of federal and state regulations associated with services provided.
4. Knowledge of Digital Care Platform (DCP) and/or CRM systems to manage the sales process, forecasting sales, prepare budgets, conducting analyses. Strong analytical skills to identify trends and sales patterns
5. Demonstrated ability to interact professionally with diplomacy, patience, and courtesy with diverse groups; ability to establish and maintain effective and cooperative working relationships while providing exceptional customer service. Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues. Skills and knowledge to provide strategic guidance and counsel in the assessment and development of existing and/or proposed practices and systems.
6. Demonstrated excellent oral and written communication skills to communicate and interact effectively with leadership, colleagues, chaplains, employees, and visitors. Demonstrated experience in a fast paced, high-volume environment.
7. Demonstrated skill in working independently and completing assignments with minimal supervision. Must effectively prioritize assignments to complete work in a timely and accurate manner under pressure of deadlines, and with frequent interruptions and competing priorities. Must be able to adjust priorities quickly, multitask and have excellent organizational skills.
8. Demonstrated skill in analyzing information to define and follow up on issues or objectives. Ability to identify solutions and solve problems.
9. Demonstrated computer proficiency using Digital Care Platform (DCP), CRM systems, Google Suites, Microsoft Office/365, or other equivalent software, internet, email messaging, and web-based software applications.
10. Must have active state driver’s license and state minimum auto insurance (state(s) where servicing clients).

 Preferred Qualification

Master’s degree or MBA

Work Environment

This position operates in a professional air-conditioned office environment with exposure to fluorescent and LED lighting as well as VDT illumination. Noise levels are low to moderate. This position may require up to 50% travel, which can contribute to differing environmental changes such as exposure to differing temperature extremes, noise levels, and exposure to varying light.

Conditions of Employment

Must pass a pre-employment background check.

 Physical Demands

• Ability to sit for long periods, sometimes up to 3 ½ hours at a time or longer if traveling.
• Ability to make repetitive substantial movements (motions) of the wrists, hands, arms, and/or fingers.
• Ability to communicate in written or verbal modalities to serve internal and external customers.
• Ability to stoop, kneel, bend, walk, stand, and move about intermittently throughout the day to retrieve documents and collaborate with others.
• Ability to walk up and down stairs, walk varying distances.
• Ability to travel by car or plane as required by business demands.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.