Marketplace Chaplains Delivers Vital Assistance to Truckers on the Road

While the U.S. trucking industry is a $681 billion dollar industry, according to Bob Costello, president of the American Trucking Association, with 70 percent of all freight in America being moved by trucks, Marketplace Chaplains, America’s largest and original workplace chaplaincy organization, is tending to something of more value than the precious truck cargo—the hurts, hopes and struggles of truck drivers and their families.

Marketplace Chaplains works with several trucking and distribution companies in North America and have hundreds of chaplains ready to assist drivers with any life crises in which they find themselves.

“Our Marketplace Chaplains have been able to take us that extra mile with employees that truly makes their situation and our ability to serve them one that goes from average to where KeHE is truly this unique company,” said Rusty Bland, Vice President, Talent and Total Rewards at KeHE Distributors, based in Naperville, Illinois, and with locations all over the United States. “We have some very strong values and Marketplace Chaplains has been one of those ways that we’ve been able to live out our values as we engage with employees.”

Other trucking and distribution companies which use the unique strategic initiative of Marketplace Chaplains are Texas-based McLane Company, who has partnered with Marketplace Chaplains for a quarter century; Danny Herman Trucking, based in Tennessee; Dot Foods, just outside Chicago; and Spring Creek Carriers of eastern Canada.

Each company has a wide variety of truck drivers and other employees located in various locations, often hundreds of miles from their homes and families. While a problem or crisis can happen at any time, Marketplace Chaplains nationwide network of ready and available chaplains can address issues wherever they occur.

Recently, a Canadian truck driver was on a route outside Atlanta, Georgia, when his company learned the driver’s wife had suddenly passed away. They located the driver and dispatched a Marketplace Chaplain in Georgia to console him, drive him to the airport, and send him home to be with family in Canada. Canadian Marketplace Chaplains were waiting at the airport to help him and his family in their time of need and grief.

“Marketplace Chaplains have become a vital part of the Mt. Sterling Dot Foods family over the last 18 months. We highly value the great support the team provides to the staff and management of Dot Foods,” said Lori Cherry, Corporate Benefits Manager for Dot Foods.

Company employees can use the innovative MyChap smartphone application which allows them to interface with a chaplain via phone, text, email or to send a personalized request from any location—especially useful for truck drivers who spend the majority of their time on the road. There are also downloadable life issue resources the on-the-road employees can listen to for remote help.

The app allows employees, whether at a depot or company headquarters, to schedule a face-to-face meeting with their chaplain or to give updates on family members in the hospital, jail or going through other difficult situations.

“These hard-working men and women have been offered help and hope by Marketplace Chaplains throughout North America. Chaplains are always available to provide care and compassion to road-warriors wherever and whenever a personal crisis may arise,” said Marketplace Chaplains Executive President and CEO, Doug Fagerstrom. “On the road can be a lonely place to earn a living.  We are grateful for every truck driver who has a chaplain to call in time of need.”

For more information on this unique employee benefit which has been featured in Marketplace Chaplains on CNN, NBC Nightly News, and in the Washington Post, the New York Times and Bloomberg BusinessWeek, visit http://www.mchapusa.com.

About Marketplace Chaplains

To arrange an interview with a Marketplace Chaplain contact Art Stricklin, Vice President Public Relations, at artstricklin@mchapusa.com or call 1-800-775-7657.

Marketplace Chaplains Using 21st Century Technology to Help Solve Needs in Workplace

While many workplace companies in the U.S. and internationally are cutting IT capital spending to levels not seen in many years, Marketplace Chaplains, America’s largest and original workplace chaplaincy organization, is reversing the trend by investing in new technologies to keep up with the growing demands in the workplace.

Over the last year, Marketplace Chaplains headquarters has invested significant resources with the goal of making the chaplain’s job easier, faster and more responsive to the needs of employees in a growing, tech savvy workplace.

Among the items Marketplace Chaplains has invested in, is an innovative chaplain app for smart phones known as “MyChap” which gives employees access to their chaplain 24/7 via a call, text, email or to schedule a meeting. Another resource is Connect Care, a specialized service with dedicated chaplains which utilizes cell phones, texts and emails to reach remote, offsite or home-based employees. A new computer system which will debut this fall, known as the Digital Care Platform (DCP), provides a single place for remote input by chaplains, and metrics and key performance indicators for field leaders to manage over 3,900 locations, and 1,797 chaplains. It also has a robust graphical reporting system for company leaders to ascertain the ROI of their employee care service. Marketplace’s new technologies are not intended to sacrifice the personal touch of chaplains but to enhance it.

The change hasn’t gone unnoticed among Marketplace company CEOs, many who have been investing in technology for years themselves, including online business eLanguages, Inc., of Venice, Florida. “As a completely virtual business (online language translations), we needed to find a way to minister to our teams around the world in a new and unorthodox way. Marketplace Chaplains gave us the solution: Connect Care. They were very flexible from the start and willing to be creative to help us reach our people,” said eLanguages CEO Pamela Peterson.

“I think it’s cool that I can just use the MyChap app on my phone to message a chaplain if I need anything or alert him or her to any issue,” added Brad Baylis, President of City Wide Mechanical in Dallas. “It’s cool technology.”

The increased spending and use of technology by Marketplace Chaplains, under the leadership of new CEO and Executive President Doug Fagerstrom and Chief Technology Officer Gary Ellis, is in contrast to many companies which are cutting their technology to new, lower levels.

In a recent report in Fortune Magazine, International Data analyst Stephen Minton said spending growth in IT is down nationally. “U.S. companies will increase their spending, but not by the rate it has been over the last two years.” Hardware spending in 2016 for all U.S. companies is expected to grow 3% to about $133 billion. Telecommunications and financial services companies—typically among the biggest spenders on IT—are expected to have flat to little growth in spending, said Minton.1

“They do a great job building personal relationships and making themselves available for support not only for the employees, but also their families,” said Brett Moore, CFO of McLane Group, LP, in Temple, Texas.

“Using 21st century technology to help hurting employees and their family members in the workplace is always a great investment for others, but no amount of technology can replace the helping, healing in-person touch of a Marketplace chaplain, “ said Fagerstrom. “It is new technology to meet the common and growing needs of hurt, lost hope, sorrow and disconnection in today’s workplace.”

Marketplace Chaplains currently serves more than 600,000 client company employees and their family members in 46 states, 9 provinces, 1,166 cities and 6 international countries and 1 commonwealth.

For more information on this unique employee benefit which has been featured in Marketplace Chaplains on CNN, NBC Nightly News, and in the Washington Post, the New York Times and Bloomberg BusinessWeek, visit http://www.mchapusa.com.

About Marketplace Chaplains

To arrange an interview with a Marketplace Chaplain, contact Art Stricklin, Vice President Public Relations, at artstricklin@mchapusa.com or call 1-800-775-7657