FAQs

What if we have an EAP?

That’s great! The majority of all businesses today have a generic EAP, or call-in counseling service. However, these tend to be reactive to problems which have already turned into crises, and require the employee to call someone they don’t know, yielding the 2-9% EAP usage rates. Not all issues or needs require a clinical, sterile environment involving weeks of therapy. A personalized and proactive Employee Care Service from Marketplace Chaplains typically produces more than 40% usage rates, and has even been selected by many employees as their #1 benefit!

How do you serve a multi-cultural diverse company like ours, with employees from all ethnic and religious backgrounds?

This fact of today’s society and workplace may seem like a challenge. However, health, personal, and job-related problems along with crises events are not specific to one ethnicity or religion. We serve hundreds of companies around the world and more than half a million diverse people with our male, female and ethnically diverse Chaplain Care Teams. In fact, your Chaplain Care Team will be customized to reflect the employee profiles at each of your locations. Our Employee Care Service is not a religious or “church at work” program, and Chaplains will not preach, promote a church or judge individual conduct or lifestyle. They will address universal problems that negatively impact your workforce. Chaplains will build relationships of trust and confidence with your employees so they feel comfortable discussing their concerns regarding marital, family, financial, aging parent, children, stress, death and dying, as well as serious illness or other sensitive issues. Since 1984, we have successfully operated with this proven approach, similar to hospitals and professional sports teams, in both private and public firms.

What if we already care about our people and as leaders we fill the Chaplain role? Couldn’t we simply hire the local pastor to come do this?

Of course great companies care about their people! Our Chaplain Care Teams are branded by the company they support, so our care reflects directly back to company leadership! In over 3 million hours of providing this service, we have found only 20% of the employees will ever surface a sensitive, personal problem to management or leadership. If they do, most leaders do not possess the training and background of our Marketplace Chaplains to effectively deal with the situation. Our research has shown that being neutral from company operations eases the minds of employees and provides a level of confidence to use the care. While local clergy care about their community, they do not constitute a team, nor are they backed by over 2,700 Chaplains to help family members separated by geography, employees at multiple locations or employees who travel. In addition, management and/or local clergy may not have adequate background, applicable workplace experience, management oversight, accountability or the professional training and continuing education modules our Chaplain Care Teams possess.